All sales, deliveries, returns, and customer support via this website are fulfilled by an authorised 3rd party service provider, NEON DB Corp. (NDB).
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Extended Returns Information:
For the 2023 holiday season, items purchased between November 10th and December 15th, 2023 can be returned until January 15th, 2024.
In order for a refund to be made, the product(s) returned must be not damaged, altered, used, in perfect, re-sellable condition. Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, full name and email.
Please let us know the reason for the return:
Once we receive your return and the products have passed inspection, a full refund will be issued within 5 business days.
We do not offer exchanges. We have found that it is easier for both parties if a refund is made on the return, then the customer may make a new purchase for a replacement product.
You may return your merchandise for a refund by shipping it to the following address:
NEON DB Corp.
(Att: Smartwool)
6550 St-Andre
Montreal, Qc
H2S 2K9
Canada