Altra Guarantee

At Altra, we stand behind our products and are glad to assist you if you have any issues with the quality of our shoes.

Altra provides a 1-year limited guarantee on any manufacturing defects from the date of purchase on shoes purchased from Altra guarantee program does not cover defects due to improper fit, normal wear and tear, damage due to misuse, alteration to the product, or negligence. Footwear covered by the Altra guarantee will be replaced at Altra’s discretion. Replacement is the sole remedy available. INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE EXCLUDED.

Altra Canada Guarantee Information

"An authorization number is required for all Canadian Guarantee claims. To obtain your authorization number, send us an email at including the information requested below.

Full name:
Phone number:
Product name and size:

Pictures of your Altra product (overall and problem area) and receipt.

While our goal is to provide you with an exact replacement for your product, we may not have stock available. We ask that you also provide us with 3 similarly priced products in the same category in order of preference which could be a suitable replacement.

Upon receiving the requested information we’ll initiate the warranty process for your claim. Please allow up to 7-10 business days to process your claim."